Refund policy

Returns and Refunds Policy

We want your VOGUEEX eyewear to feel right in daily use. If you are not satisfied with your order, contact us at support@vogueex.com within 30 days of delivery to request a return.

Return eligibility

• Items must be unused or lightly tried on, clean, undamaged, and returned with the original packaging, accessories, charging cable, case, and manuals.
• We may decline returns for products that are damaged by misuse, missing parts, altered, or returned without authorization.
• Gift cards, final-sale items, and products marked non-returnable are not eligible for return unless required by law.

How to start a return

Email support@vogueex.com with your order number, the email used at checkout, and a short reason for the return. We will send return instructions after your request is reviewed.

Refunds

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to post the refund.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos of the product and packaging. If the issue is confirmed, we will help with a replacement, refund, or other reasonable solution.

Return shipping

Customers are responsible for return shipping costs unless the return is caused by our error, a confirmed defect, or a damaged shipment. Original shipping charges are not refundable unless required by law.